HELP CENTERS: FAQ ANSWERS CONSOLIDATION

(JUNE 2022 - AUG. 2022)

• REVIEWED, UPDATED, AND CONSOLIDATED 456 PUBLIC REFERENCE ARTICLES REGARDING COMPANY POLICIES THAT MAKE UP THE FAQ HELP CENTERS ACROSS FIVE BRAND WEBSITES.

• 408 ARTICLES CONSOLIDATED DOWN TO 80 ARTICLES AFTER MAJORITY WERE ABLE TO BE COMBINED OR REMOVED DUE TO BEING OUTDATED.

• CREATED 44 NEW ARTICLES TO HELP CUSTOMERS WITH SCENARIOS THAT WERE NOT FORMERLY ADDRESSED.

• TOTAL NUMBER OF ARTICLES WAS CONSOLIDATED DOWN TO 92 FROM 456 ORIGINALLY.

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