FREQUENTLY ASKED QUESTIONS

REQUESTING A WEBSITE IS SIMPLE! FILL OUT THE WEBSITE REQUEST FORM LISTED ON THE WEBSITE PRICING PAGE AND STEPHEN WILL GET BACK TO YOU AS SOON AS HE CAN.

HOW DO I REQUEST A WEBSITE?

WHAT ARE SOME OF THE ASSETS THAT I WILL NEED TO PROVIDE TO STEPHEN FOR MY WEBSITE?

IN ORDER TO GET YOUR WEBSITE LOOKING HOW YOU WANT IT TO, STEPHEN IS GOING TO NEED TO RECEIVE A SET OF ASSETS THAT ARE GOING TO HELP PORTRAY YOU TO THE PUBLIC. THESE ASSETS INCLUDE BUT ARE NOT LIMITED TO:

LOGO

SITE CONTENT (IMAGES, VIDEOS, TEXT)

COMPANY INFORMATION (NAME, PHONE NUMBER, ADDRESS, BIOGRAPHY)

WHEN IS THE PAYMENT FOR MY NEW WEBSITE DUE?

PAYMENTS WILL BE DISCUSSED PRIOR TO SIGNING A SERVICE AGREEMENT CONTRACT. 50% OF YOUR WEBSITE COST IS DUE AT THE TIME YOU SIGN YOUR SERVICE AGREEMENT. THE OTHER 50% CAN ALSO BE PAID IN TOTAL, OR VIA MONTHLY PAYMENTS OVER SIX OR 12 MONTHS. PLEASE NOTE THAT WORK ON YOUR WEBSITE WON'T BEGIN UNTIL STEPHEN RECEIVES YOUR INITAL 50% DOWN PAYMENT.

HOW DO I KNOW WHAT SITE ASSETS TO SEND STEPHEN?

UPON COMPLETING YOUR FIRST INITIAL PAYMENT AND SIGNING YOUR SERVICE AGREEMENT, STEPHEN WILL EMAIL YOU AN ASSET REQUEST FORM REQUESTING ALL OF THE NECESSARY CONTENT HE WILL NEED IN ORDER TO COMPLETE YOUR WEBSITE. HE MAY ALSO REQUEST ASSETS THROUGHOUT YOUR SITE CREATION DURATION. PLEASE NOTE THAT WORK ON YOUR SITE WON'T BEGIN UNTIL STEPHEN RECEIVES ALL OF YOUR ASSETS FROM THE ASSET REQUEST FORM THAT HE SENDS YOU.

WHAT ARE CONSIDERED LARGE UPDATES?

WHAT IF I MISS A PAYMENT FOR MY WEBSITE?

NO WORRIES, LIFE HAPPENS! IN THIS SCENARIO, STEPHEN WILL PAUSE THE CREATION OF YOUR WEBSITE UNTIL MONTHLY PAYMENTS ARE CAUGHT UP-TO-DATE.

HOW DO I KNOW HOW MUCH MY WEBSITE COSTS?

WEBSITE PRICING CAN BE SEEN WITHIN THE WEBSITE PRICING PAGE. STEPHEN WILL ALSO CONFIRM YOUR SITE COST AND RECEIVE 50% DOWN FROM YOU PRIOR TO BEGINNING WORK.

WHY IS THERE A MONTHLY FEE IMPLEMENTED AFTER TWO YEARS?

ONE OF THE MAIN GOALS THAT STEPHEN WOULD LOVE TO ACHIEVE WITH YOU IS HELPING YOU GROW OVER THE YEARS! THAT BEING SAID, GROWTH OFTEN COMES WITH AN INCREASE IN NECESSARY SPENDING TO MAINTAIN YOUR PUBLIC IMAGE. THIS IS ALSO TO HELP CYCLE OUT THE SITES THAT ARE NO LONGER NEEDED ON THE INTERNET. IF YOU ARE SATISFIED WITH YOUR WEBSITE AND IT HAS HELPED YOU GROW YOUR BRAND, THE FEE IS TO KEEP THAT CONTINUED SERVICE. IF AFTER TWO YEARS YOU NO LONGER REQUIRE YOUR WEBSITE, NO WORRIES IT WILL SIMPLY BE REMOVED FROM THE INTERNET.

HOW CAN I RECEIVE A REFUND?

SORRY, BUT THERE ARE NO REFUNDS OFFERED. PLEASE CHECK OUT THE REFUND POLICY FOR MORE INFORMATION.

ANY UPDATES REQUIRING MORE MAN HOURS THAN NORMAL TO COMPLETE SUCH AS BUT NOT LIMITED TO SITE LAYOUT REDESIGNS, COLOR CHANGES, LOGO/CONTENT UPDATES, FONT UPDATES, IMAGE SWAPS, AND MORE COULD BE CONSIDERED A LARGE UPDATE REQUEST. PLEASE KEEP IN MIND THAT WHILE UPDATE REQUESTS ARE USUALLY FREE, LARGE UPDATE REQUESTS WILL BE CHARGED AT A RATE OF $50 PER DAY. STEPHEN WILL CONFIRM WITH YOU HOW MANY DAYS THE LARGE UPDATE REQUEST WILL TAKE PRIOR TO COMPLETING THE WORK.

WHAT HAPPENS IF I DON'T PAY FOR MY LARGE UPDATE REQUEST?

WORK ON YOUR LARGE UPDATE REQUEST WON'T BEGIN UNTIL PAYMENT HAS BEEN RECEIVED FOR THE QUOTED AMOUNT OF DAYS FOR YOUR REQUEST.

WHAT IS CONSIDERED A PRODUCT PAGE?

ANY ITEM OR SERVICE WITH ITS OWN PRICE IS GOING TO BE CONSIDERED ITS OWN PRODUCT. EVEN IF THE SAME ITEMS/SERVICES ARE OFFERED AT DIFFERENT PRICES, EACH OF THOSE DIFFERENT PRICES WILL BE CONSIDERED ITS OWN PAGE. IT IS POSSIBLE TO PROVIDE CUSTOMERS TO SELECT CERTAIN OPTIONS WITHIN A PRICE BEFORE CHECKING OUT.

WHY CHOOSE STEPHEN TO BUILD YOUR WEBSITE?

WITH STEPHEN, WHAT YOU SEE IS WHAT YOU GET. YOU WON'T BE HIT WITH HIDDEN FEES EVERY TIME YOU NEED TO MAKE A SITE UPDATE OR ADJUSTMENT. YOU WON'T BE HIT WITH HIDDEN FEES EACH TIME YOU NEED TO ADD CONTENT TO YOUR SITE. JUST STRAIGHTFORWARD SIMPLE WEBSITE MANAGEMENT AT THE PRICE THAT WAS AGREED UPON.