• MANAGED SMALL TEAM RESPONSIBLE OF RESPONDING TO BACKLOGGED LOW-RATED REVIEWS ACROSS FIVE BRAND SITES.

• TRAINED FIVE TEAMMATES TO BE CONSISTENT, CONFIDENT, AND SELF-SUFFICIENT CONTRIBUTORS WITHIN POWERREVIEWS SYSTEM.

• GUIDED TEAM THROUGH BEST RESPONSE PRACTICES WHILE HANDLING A TOTAL OF 9653 LOW-RATED REVIEWS ACROSS FIVE BRAND SITES.

• DECREASED AVERAGE RESPONSE TIME FROM 77.71 HOURS IN Q1 DOWN TO 49.25 HOURS BY THE END OF Q4, A 36.6% DECREASE IN WAIT TIME.

• UPON COMPLETING OVERHAUL, TEAM NOW COMPLETES WORKLOAD WEEKLY TO ENSURE CUSTOMERS ARE RESPONDED TO WITHIN SLA.

POWER REVIEWS OVERHAUL

(JUNE 2023 - APRIL 2024)

CONTACT STEPHEN

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IF SO, PLEASE FEEL FREE TO REACH OUT TO ME AND I WILL GET BACK TO YOU AS SOON AS I CAN!